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HP Printer Error Code 13

Error 13 Paper Jam

Error Message Forms: 13.XX.YZ - additonal location info on display or 13.XX.YY - a jam exists in the media path
Paper jams can be in the pickup from the tray, inside printer at toner cartridge, inside at the fuser, in duplex assembly if so equiped
XX = Jam Code
Y = Device Number
Z = Device Type
Possible Locations: Tray 1, Tray 2, Tray 3, Rear Door, Top Cover, Jam 13.13.00 indicates a jam in the duplexer assembly
  1. Check the paper, make sure it meets the paper specifications for your printer. Tractor feed paper with the edges ripped off doesn't seem to work very well. Extremely heavy or thick paper is also a problem. Check the HP paper specification guide for more info. Be careful with labels, use only labels designed to take the heat generated by the fuser assembly. Regular labels my 'ooze' adhesive as they pass through the fuser assembly and literally gum up the works! Also check for any partially peeled labels, this can be a disaster if they come off inside the printer.
  2. Check the paper path for toner or paper dust buildup. Look for bits of paper lodged in the path particularly around the sensors.  4L/4P printers can have paper stuck in the pickup area which is accessed by removing the screw over the oblique roller cover.
  3. You may have a worn pickup roller. Check the feed and separation rollers in the printer and in the tray. Look for smooth or cracked worn surfaces. Sometimes you can clean a pickup roller and get a little more life miles out of them but when you start to get jams with a smudge on the top middle of the page, it's time to replace the roller. If your machine uses a paper separation pad, a small rubber or cork material pad check for a smooth surface without any friction. This pad needs to provide friction to the feeding paper. If worn, replace.
  4. Is the paper size correct? Is the software set for the size you're using? Is the menu set for the size you're using? Check these items.  If the software tells the printer to expect a different size (legal, A4, COM10) than the tray available, you will get an error. This can happen when printing a FAX document formatted for A4 size paper.
  5. You could also have a defective or dirty exit sensor. Replace or clean as needed.
  6. Make sure the paper cassettes are installed correctly and adjustments are set properly. A buildup of toner on the edges of the tray which slides into the printer can sometimes cause problems. Take a sharp tool, like a razor blade and scrape the buildup off these edges.
  7. Bad drive gears. Again on the LJII/III we are starting to see more and more failures of the gear drive assembly. A broken tooth on one gear is all it takes. Replace this as an assembly.
  8. Listen for the motor operation, make sure it's operational. If not replace the motor or drive circuit as required.

For More Detail

HP Printer Error Code 10
HP Printer Error Code 14
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