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HP Printer Error Code 10

Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model

The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
XX Description 00 memory error on the cartridge or 01 memory device not found
10.00.00 Black print cartridge
10.00.01 Cyan print cartridge
10.00.02 Magenta print cartridge
10.00.03 Yellow print cartridge




1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.

2. Replace the memory chip cable/connector or the DC controller.


Error 10.32.00 Unauthorized Supply
Alternates with for help press "?" - A new non-HP supply has been installed this message continues until you press the check button or install an HP supply item
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