Skip to main content

HP Printer Error Code 13

Error 13 Paper Jam

Error Message Forms: 13.XX.YZ - additonal location info on display or 13.XX.YY - a jam exists in the media path
Paper jams can be in the pickup from the tray, inside printer at toner cartridge, inside at the fuser, in duplex assembly if so equiped
XX = Jam Code
Y = Device Number
Z = Device Type
Possible Locations: Tray 1, Tray 2, Tray 3, Rear Door, Top Cover, Jam 13.13.00 indicates a jam in the duplexer assembly
  1. Check the paper, make sure it meets the paper specifications for your printer. Tractor feed paper with the edges ripped off doesn't seem to work very well. Extremely heavy or thick paper is also a problem. Check the HP paper specification guide for more info. Be careful with labels, use only labels designed to take the heat generated by the fuser assembly. Regular labels my 'ooze' adhesive as they pass through the fuser assembly and literally gum up the works! Also check for any partially peeled labels, this can be a disaster if they come off inside the printer.
  2. Check the paper path for toner or paper dust buildup. Look for bits of paper lodged in the path particularly around the sensors.  4L/4P printers can have paper stuck in the pickup area which is accessed by removing the screw over the oblique roller cover.
  3. You may have a worn pickup roller. Check the feed and separation rollers in the printer and in the tray. Look for smooth or cracked worn surfaces. Sometimes you can clean a pickup roller and get a little more life miles out of them but when you start to get jams with a smudge on the top middle of the page, it's time to replace the roller. If your machine uses a paper separation pad, a small rubber or cork material pad check for a smooth surface without any friction. This pad needs to provide friction to the feeding paper. If worn, replace.
  4. Is the paper size correct? Is the software set for the size you're using? Is the menu set for the size you're using? Check these items.  If the software tells the printer to expect a different size (legal, A4, COM10) than the tray available, you will get an error. This can happen when printing a FAX document formatted for A4 size paper.
  5. You could also have a defective or dirty exit sensor. Replace or clean as needed.
  6. Make sure the paper cassettes are installed correctly and adjustments are set properly. A buildup of toner on the edges of the tray which slides into the printer can sometimes cause problems. Take a sharp tool, like a razor blade and scrape the buildup off these edges.
  7. Bad drive gears. Again on the LJII/III we are starting to see more and more failures of the gear drive assembly. A broken tooth on one gear is all it takes. Replace this as an assembly.
  8. Listen for the motor operation, make sure it's operational. If not replace the motor or drive circuit as required.

For More Detail

HP Printer Error Code 10
HP Printer Error Code 14
Labels:

Comments

Post a Comment

Popular posts from this blog

Printer Troubleshooting - Tips to Restore Laser Printer Performance

Like all laser printers, the Kyocera laser printer also has its set of performance woes that could be resolved by simple troubleshooting. When the printer has been in operation for a long time, troubles usually commence with the rubber rollers or from the sensitive components that are already aging. However if trouble emanates from the toner cartridge, a Kyocera compatible cartridge replacement can resolve the issue and allow trouble free printing to proceed once again. Defective Rollers. The function of the rubber rollers is to seamlessly move paper from one printer component to the next; failure often results in paper jams. The Kyocera laser printer employs several of these rubber rollers in its operations. This begins with the pick-up rollers from the paper tray to the OPC Drum (Organic Photo Receptive); to the fuser assembly rollers and down to the exit rollers that is responsible for the exit of paper from the printer. Since paper is abrasive, continuous contact will result in t
1 comment
Read more

Samsung Printer Error Codes & Troubleshooting

Here are some of the common error codes along with tips on troubleshooting: Scanning error: This error message is essentially a hardware error. Due to poor quality of cables large data needed by a scanner cannot transmitted. You can replace USB cable and try. Paper jam: This happens when the paper has got stuck in your Printer. You need to check the sensor located beside exit rollers. Maybe it is in incorrect position, or is damaged. If nothing works, try replacing it with a new sensor. Square prints: Sometimes you may experience that your Printer is printing out squares instead of regular text. It can happen if you are using Firefox or printing content from sites which do not recognize the font used in the text. To fix this problem you will need to reinstall all relevant drivers. If this doesn’t help then visit the printers and faxes folder, select your printer and choose the properties. Choose the Advanced option in the dialog box and select the print processor. Choose a
Post a Comment
Read more

Ink System Failure Error 0xc18a, 0xc19… – HP Printers

Hp Ink System Failure : Ink System has failed. Unable to print. Refer to Printer documentation. Error: “0xc18a…” Products that may encounter this problem: (A survey based on Fixya.com database) HP Photosmarts: C6180, C6288, C3210, C3310, C5180, C7280, C6188, D7460, C8250, C7180, C5183, C6288, C7268, C6150, C7360, C7160,c309a, C6380 . (Ink System Failure) As you can see, only Photosmarts encounter this problem, however that does not mean that other HP printers types wont be affected.Ink System Failure Error Message Displayed on a Photosmart Screen Common Error Codes: 0xc19axxxx, 0xc18a0001, 0xc18a030a, 0xc19a003f, 0xc18a0201, 0xc19a0003, 0x05d1281, oxc18a0307, 0xc18a101, 0xc052281, 0xc05d0281, 0xc18a0306, 0xc19ac3ff, 0xc18a0101, 0xc19a0031, 0xc18a0007, 0xc18a506 Troubleshooting: When you have one these error messages on your printer screen there are two things that you need to consider to enlighten yourself on what to do when you are in this kind of situation. Whorush: 3
Post a Comment
Read more